Refund Policy for VCCPRO LTD
1. Returns Eligibility
You may return products within 14 days of receipt if they are unopened, unused, and in their original packaging.
2. Process for Returns
To initiate a return, please contact us at [email protected] with your order number and reason for return. We will provide instructions on how to return the product.
3. Refund Process
Refunds will be processed within 14 days of receiving the returned item. The refund will be issued to the original payment method.
4. Non-Refundable Items
Personalized items and opened products cannot be returned or refunded.
5. Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., incorrect or defective item).
6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or refund at no additional cost to you.
7. Contact Information
For any questions regarding our refund policy, please contact us at [email protected] or call us at +44 72383279408.